What is a Call Center? To me a Modern Call Center is an excellent way to make an unlimited income from the comfort if your own home.
In the past, you needed to spend hundreds of thousands of dollars for equipment, software, office space, and technology, but not now
As the founder and CEO of a software development company established in 1987, now with offices in four countries, I can confidently say that my business could have greatly benefited from a mutually beneficial relationship with a “reputable” Contact Center company.
A Telemarketer’s Script Module is critical to your success and MUST be integrated seamlessly into your Contact Center Suite’s CRM telemarketing module. Used correctly, it will most certainly maximize your outbound calls.
My vision was that Contacted must be a product specifically designed for start-ups and expandable to allow for multi-user global access. It must provide for global expansion and have the capability of adding additional Agents at a later date, Agents who could work from their homes as well.
These are just some of the ideas of the services that your Contact Center business can perform for them on a daily basis. You will find many more ideas in this book, and you will be able to think of much more yourself as your business grows. With new social media tools evolving almost daily, you can also be their eyes and ears in the social media arena.