As the founder and CEO of a software development company established in 1987, now with offices in four countries, I can confidently say that my business could have greatly benefited from a mutually beneficial relationship with a “reputable” Contact Center company.
A Telemarketer’s Script Module is critical to your success and MUST be integrated seamlessly into your Contact Center Suite’s CRM telemarketing module. Used correctly, it will most certainly maximize your outbound calls.
My vision was that Contacted must be a product specifically designed for start-ups and expandable to allow for multi-user global access. It must provide for global expansion and have the capability of adding additional Agents at a later date, Agents who could work from their homes as well.
Work From Home With Your Own Integrated Instant Call Center. Imagine yourself working alone from home and everything is going well, you are making good money, but then one of your regular customers asks you to assign an additional agent to them, on a full-time basis.
Austerity, high unemployment, pay cuts, pension funds evaporating, how times change. It was only a few short years ago that any idea, no matter how simple, you would be greeted with enthusiasm and more often funding. Everyone was looking to invest their easily earned wealth in exciting projects and business opportunities.
We recommend that both you and the vendor sign a “Work For Hire Agreement” to specify the terms of your agreement accurately and to define the revenue split, salary, or commission, that you’ll receive, and of course, to define when you get paid. Here’s an example of an Agreement that you could adapt for your own use.