My vision was that Contacted must be a product specifically designed for start-ups and expandable to allow for multi-user global access. It must provide for global expansion and have the capability of adding additional Agents at a later date, Agents who could work from their homes as well.
These are just some of the ideas of the services that your Contact Center business can perform for them on a daily basis. You will find many more ideas in this book, and you will be able to think of much more yourself as your business grows. With new social media tools evolving almost daily, you can also be their eyes and ears in the social media arena.
Work From Home With Your Own Integrated Instant Call Center. Imagine yourself working alone from home and everything is going well, you are making good money, but then one of your regular customers asks you to assign an additional agent to them, on a full-time basis.
We recommend that both you and the vendor sign a “Work For Hire Agreement” to specify the terms of your agreement accurately and to define the revenue split, salary, or commission, that you’ll receive, and of course, to define when you get paid. Here’s an example of an Agreement that you could adapt for your own use.