What is a Call Center
What is a Call Center? To me a modern Call Center is an excellent way to make an unlimited income from the comfort if your own home.
There are, of course, massive office-based businesses that are set up to handle huge volumes of telephone calls, they are designed for taking orders and providing customer service. But they serve a more significant market segment, and they are usually not interested in and most often decline the small customers because that requires assigning just one or two Agents which can be too bothersome and not profitable for the big guys.
Again, what is a Call Center, a modern Call center? I’m talking about complete systems, specifically designed to help startup entrepreneurs get into the business, usually at a minimal cost, and structured to make an unlimited income. Modern systems are designed to grow and connect to globally located Agents, systems that integrate modern technology and browser-based solutions.
An excellent example of this business model is the Contacted.com Contact Center Suite.
The contacted.com suite of products includes a Script Merge Tool that dynamically merges information into prewritten Scripts, all the Agent does is fire up their browser, chooses the database and Script to use, and then they select the “Start” button. The Contacted system instantly loads the next record inline from the database dynamically into the Script, which then displays a custom merged Script on-screen for natural reading to their prospect, then Contact automatically dials the phone number… wow!
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