Access Restrictions

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Configuring Access Restrictions

This is an important configuration task to be performed when more than one person operates the Contact Center. Access permission to various user functions need to be set for different employee roles.

Access permission to system functions can be limited to the following roles:

To set access permissions, select Administrator > Access Restrictions in the User Management section. The following screen is used.

To grant access to all users, or limit access permission to a certain staff level, proceed as follows:

  1. Click the Edit Rule icon for the function to be configured. The following dialog box is displayed.

  1. From the drop-down menu, select the staff role that will have unlimited access to the user function being edited.
  2. If more than one staff role should be granted access, click the Add clearance button to add another access rule. For example, clearance could be added to Admin and Superadmin which would restrict access to all other employee roles.