This data record relates to Call Campaign data and campaign management.
The data items and their key/value designators are divided into four groups:
Follow the instructions explained on the main Common Data screen. See Common Data
There are two data items on the reports screen:
To view or edit reports::
The word disposition is defined as "an attitude of mind especially one that favors one alternative over others,"
In a Contact Center call campaign, it represents the status of a completed phone call and the way it is recorded in the system. For a Contact Center, the disposition record is essential for planning any follow-up action.
To view or edit dispositions::
The currently recorded dispositions are listed in the table shown below.
There are two data rercords on the Call Campaigns Rules screen:
Campaign. Default key/values for Campaign include: 1) Done, and 2) Reached.
Record. Default key/values for Reached include: 1) Send, and 2) SetCampaignField