CallCampaign

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Call Campaign

This data record relates to Call Campaign data and campaign management.

The data items and their key/value designators are divided into four groups:

Add or Edit Data Items

Follow the instructions explained on the main Common Data screen. See Common Data


Reports

There are two data items on the reports screen:

To view or edit reports::

  1. On the Common Data screen, select the View icon for Call Campaigns.
  2. Select the View icon for Reports.
  3. Select the View or Edit icon for Schedules or Types



Dispositions

The word disposition is defined as "an attitude of mind especially one that favors one alternative over others,"

In a Contact Center call campaign, it represents the status of a completed phone call and the way it is recorded in the system. For a Contact Center, the disposition record is essential for planning any follow-up action.


To view or edit dispositions::

  1. On the Common Data screen, select the View icon for Call Campaigns.
  2. Select the View icon for Dispositions.
  3. Select Add Array to add a new disposition record.
  4. Select the View or Edit icon for a particular disposition to modify its value.



Call Status

The currently recorded dispositions are listed in the table shown below.



Rules

There are two data rercords on the Call Campaigns Rules screen:



Campaign. Default key/values for Campaign include: 1) Done, and 2) Reached.

Record. Default key/values for Reached include: 1) Send, and 2) SetCampaignField