The results and outcomes of a completed Call Campaign can be viewed as follows:
Select Statistics to display the Dispositions recorded for calls completed.
Select Dispositions to search disposition details by employee. Dispositions can searched using the keywords listed below.
Default dispositions include:
Call Dispositions can be amended or edited as an Administrative function. Access this function via Main Menu > Administrator > Common Data > Call Campaigns > Call Dispositions.
For details, refer to the previous topic Create Call Campaign.
Refer to the previous topic Call Campaign Rules to view details of the campaigns rules created for this campaign.
Select this menu item to view automatic reports created for this campaign. This includes an Employee Performance Report for the campaign.
Select this menu item to view the contacts included in the campaign.
Select this menu item to view phone calls scheduled or completed as a result of this campaign.