View Call Campaign Statistics

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View Call Campaign Statistics

The results and outcomes of a completed Call Campaign can be viewed as follows:

  1. Select Marketing > Call Campaigns from the Main Menu.
  2. In the list of Campaigns listed, select the View icon for the campaign required. The following screen is displayed.


Statistics

Select Statistics to display the Dispositions recorded for calls completed.


Dispositions

Select Dispositions to search disposition details by employee. Dispositions can searched using the keywords listed below.

Default dispositions include:

  1. None
  2. Busy/No Answer
  3. Call Later
  4. Interested
  5. Not interested
  6. Do not call
  7. Record update
  8. Referral
  9. Wrong/Disconnected Number


NOTE

Call Dispositions can be amended or edited as an Administrative function. Access this function via Main Menu > Administrator > Common Data > Call Campaigns > Call Dispositions.

Setttings

For details, refer to the previous topic Create Call Campaign.

Rules

Refer to the previous topic Call Campaign Rules to view details of the campaigns rules created for this campaign.

Automatic Reports

Select this menu item to view automatic reports created for this campaign. This includes an Employee Performance Report for the campaign.

List

Select this menu item to view the contacts included in the campaign.


Phone Calls

Select this menu item to view phone calls scheduled or completed as a result of this campaign.